I just got a phone call from Glenn at Microsoft. Apparently they have a US based call center somewhere on the east coast that handles disgruntled customers such as myself. Funny, because I sent the letter back in April which only puts them 90+ days behind the curve. Moving on, in talking to Glenn, he was interested in seeing if my two boxes were still working; I confirmed that the were. Then good ole Glenn starts to pitch me on re-upping the extended warranty on both 360's. Talk about brass ones.
This is sorta where I took over the conversation and informed Glenn that their main customer service department had "promised" me a new console and what I got in return was my original box that had been refurbished. I went on to explain that two departments thousands of miles apart should have a common understanding of each others functions and one should not promise what the other cannot deliver. In his response the drone went on to tell me that MS does not replace broken 360's with brand new ones. If there is a unit beyond repair then they'll replace it with a refurbished one.
"I am Jack's complete lack of surprise."
I refused the extended warranties and good ole Glenn gave me a 19 digit password so I can reach him in an emergency. I wonder if and when I do call him, I may just call to bust his balls, will it take him 90 days to get back to me?
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